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SHORT COURSES Pricing KwaZulu-Natal REgion

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CURRENT PRICE LIST FOR KWAZULU-NATAL

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Course: Supervisor Essential Training Course

Duration: 2 Days

Certification: Attendance

Content:

Introduction

      1. Communication Skills
      2. Communication Skills

1.1 Communication Core Skills – The Essentials

1.2 Communication is Individual

We’re Not All The Same

1.3 Change Yourself to Change Others

1.4 You are the Only One of You

1.5 What’s Already Working?

1.6 How Communication Happens

      1. Verbal and Non-Verbal Communication
      2. Communication Cycle

What can get in the way of Effective Communication?

1.7 Here are some Common Barriers to Effective Communication.

      1. We all make Too Many Assumptions
      2. Patterns/Reverting to Type
      3. Needing to Be Right

1.8 Conflict Resolution

      1. Conflict
      2. Agreement
      3. Bridge Building
      4. ‘I’ not ‘You’

1.9 Improving Communication Skills

Be a Good Influence

      1. Attitude
      2. Effective Listening and Responding
      3. Be Positive
      4. The Importance of Basic Communication Skills
      5. Skills of an Effective Supervisor
      6. Supervisor
      7. Time Management
      8. Controlling the Working Environment
      9. Delegate Tasks
      10. Motivational Skills

2.2 Effective Supervisor Skills

      1. Delegating
      2. Check Their Work
      3. Empower Your Staff
      4. Keep Them Informed
      5. Identify Your Leadership Challenges
      6. Open and Honest
      7. Effective Communication Skills for Supervisors
      8. Respect
      9. Open Communication
      10. Listen
      11. Share Information
      12. Confidence
      13. Planning

4.1 Quick Look at Some Basic Terms

      1. Delegation

5.1 Delegation versus Control

5.2 Approaches to Leadership

5.3 The Process of Delegation

      • 5.5 What can be delegated?
      1. Team Building

6.1 There are four fundamentally different approaches to improving the level of teamwork in an organization.

      1. Personality-based Teambuilding
      2. Activity-based Teambuilding
      3. Skills-based Teambuilding
      4. Problem Solving-based Teambuilding

6.2 Which Approach is Best?

      1. Not all teams need teambuilding
      2. Not all team problems should be dealt with by a teambuilding intervention.
      3. Skills-based teambuilding is the first choice.
      4. The teambuilding approach depends on the type of team.
      5. The teambuilding approach depends on the type of teamwork problem the team is facing.

Conclusion

      1. TRAINING PEOPLE

7.1 Why Adults Lear

7.2 Understanding How People Learn

7.3. Identify learners needs and problems

Blocks in learning can be caused by:

7.4 Conducting training

7.5 Planning and Preparing to train

7.6 Creating a Climate of Trust and Positive Expectations

7.7 An Eight-Step Training Protocol

      1. Introduction to Coaching

Essential Vocabulary

8.1 The Role of the Coach

8.2 The duties of a coach

8.3 Five Principles of Coaching

      1. Gathering Information
      2. Listening
      3. Instructing learners
      4. Giving feedback

8.4 The Delegating Process

8.5 How to Delegate the Coaching Task

      1. Why Have Performance Appraisals?

9.1 Performance Appraisal offers several advantages.

      1. Individual
      2. Team
      3. Organization
      4. Overall Benefits of Appraisals

9.2 Roles within Performance Appraisals

      1. Manager’s Role in Performance Management
      2. Advantages to Manager
      3. Employee’s Role in Performance Management
      4. Advantages to Employees

9.3 The term “Performance Management” is often used in two contexts

Conclusion

      1. Dealing With Difficult Employees

10.1 Why Are Difficult Employees Like That?

10.2 How Can A Manager Deal With Difficult Employees?

10.3 Coming to a Solution

      1. Conflict management in the workplace

11.2 Techniques for managing conflicts

c. Attitude

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Course: SHE Rep (Safety Officer) Training Course

Duration: 1 Day

Certification: Attendance

Content:

1 – Introduction to Occupations Health & Safety

2 – The act and Regulations

3 – Department of Labour

4 – General duties of employers towards workers

5 – General duties of the workers

6 – Rights of the worker

7 – Health and safety Representatives

8 – OHS Committee

9 – Organisitional Policy

10 – Implementation of Safety Procedures in the workplace

11 – Securing Hazards

12 – Incidents Procedures

13 – Incidents Investigations

14 – Incident Role Players

15 – Color coding and demarcation

16 – Evacuation Process

17 – Emergency Contact List

18 – When to contact the Emergency Department?

19 – Attachment – Templates

      • Fire Fighter Appointment Form
      • FIRST Aider Appointment Form
      • Health and Safety Representative Appointment Form

• Safety Committee Nomination Form

 

 

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Course: Receptionist and Front Line Training Course

Duration: 1 Day

Certification: Attendance

Content:

YOU ARE THE FACE OF THE ORGANIZATION
1. Qualities of a valuable receptionist
2. First impressions and their importance
3. Greeting visitors
4. Dealing with special needs
5. Handling security and emergency procedures
6. Qualities of valued receptionist checklist

DELIVERING EXCEPTIONAL CUSTOMER SERVICE
1. Customer Service Introduction
2. What is a Customer
3. Customer Chain
4. Self-Evaluation on Customer Service
5. Basic Principals of Customer Service
6. Customer Service Importance
7. Customer Service impact on your organisation.
8. Customer Service Needs
9. Annoying habits to avoid
10. Confidentiality
11. Personal Presentation

TELEPHONE SKILLS
1. Telephone Techniques
2. Managing First Impressions
3. Managing The Call
4. Attitude

 

 

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Course: Project Management Training Course

Duration: 1 Day

Certification: Attendance

Content:

  1. Introduction and Principles
  2. Projects and Stages
  3. Roles and Responsibilities
  4. Project Definition
  5. Risk Management
  6. Estimating Time
  7. Planning
  8. Stage Agreement
  9. Project Support
  10. Tracking, Controlling and Reporting
  11. Change and Issue Management
  12. Quality Management
  13. Budgeting
  14. Delegation
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Course: Finding Employment Training Course

Duration: 1 Day

Certification: Attendance

Content:

  • Employment opportunities in your area.
  • Requirements for work opportunities.
  • Personal career opportunities.
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Course: Financial for Non-Financial Managers Training Course

Duration: 2 Days

Certification: Attendance

Content:

    1. INTRODUCTION

1.1 Why Financials

1.2 South Africa Economy

    1. UNDERSTANDING BASIC FINANCIAL TERMS
    2. FINANCIAL RATIO

3.1 A rational number:

3.2 Formal Definition of Rational Number:

3.3 How to Add, Subtract, Multiply and Divide

3.4 Basic Financial Ratio Calculations

    1. BASIC FINANCIAL REPORTS

4.1 Balance Sheets

4.2 Income statements (P&L)

4.3 Statement of Owner’s Equity

4.4 Cash flow statement

    1. BUSINESS PLANS

5.1 Do you need a Business Plan?

5.2 Describing Your Business

5.3 Composing Your Executive Summary

5.4 Marketing and Sales

5.5 Organisational and Operating Plan

5.6 Your Financial Plan

5.7 Presenting Your Plan

5.8 Conclusion

    1. BUDGETING

6.1 Budgets and business planning

6.2 Benefits of a business budget

6.3 Creating a budget

6.4 Conclusion

    1. UNDERSTANDING INFLATION

7.1 There are several variations on inflation:

7.2 South Africa Inflation Rate

7.3 How is Inflation determined?

    1. INVOICE, TAX & VAT
    2. 1 Invoices

8.2 VAT Tax Invoices

8.3 Types of Business Organisations

8.4 Explaining VAT?

9. FINANCIAL DECISION MAKING

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Course:Effective Presentation Skills Training Course

Duration: 1 Day

Certification: Attendance

Content:

  • Introduction.
  • Why be a good public speaker?
  • Speech content.
  • How to deliver and address.
  • Using yourself to deliver and address.
  • Handling speech anxiety.
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Course: Assertiveness Training Course

Duration: 1 Day

Certification: Attendance

Content:

  • Introduction
  • What is assertiveness?
  • Where does assertiveness come from?
  • The advantages of assertiveness.
  • The rules of assertiveness.
  • The skills of assertiveness.
  • Assertiveness exercises.

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Payment is only due on Invoice (before or on the first day of class that can even be made with the facilitator). Invoices will only be issued after registration/enrolment. We also offer payment plans for individuals and 30 day accounts for corporate bookings.